PROCESS AUDIT

PROCESS AUDIT & PRODUCTIVITY ROADMAP

You have clear objectives, but your operations still rely on manual tasks, back-and-forth and reactive decision-making. At Markaitek, we structure your processes to reduce friction, accelerate execution and measurably increase productivity.

Move from improvisation to a piloted operational system

We combine business analysis, operational mapping and a low-code tooling plan to deliver a concrete roadmap. The objective: rapid gains, realistic deployment and a more autonomous team.

Examples of rapidly deployable AI agents

Start with high-impact use cases, then expand your agent portfolio while maintaining governance and quality of execution.

Analysis of fundamentals & priorities

We clarify your growth objectives, your operational constraints and your profitability levers to align the mandate with the real business challenges.

Mapping critical processes

We visualize current flows, information transfers and inter-team dependencies to identify where delays and errors are created.

Quick wins that can be activated quickly

We visualize current flows, information transfers and inter-team dependencies to identify where delays and errors are created.

Low-code automation plan + AI

We offer pragmatic solutions (n8n, AI-assisted SOPs, connectors) that are compatible with your context without a major overhaul.

Supervised implementation and measurement of benefits

We define the deployment plan, responsibilities and KPIs (key performance indicators) to convert strategy into sustainable operational results.

Our 8-step approach

Here's what you typically receive in a process audit mandate. Exact deliverables vary according to your operational maturity, constraints and growth objectives.

1. Analysis of business fundamentals

We start by understanding your business model, priorities, revenue channels and objectives. This step aligns operational strategy with reality on the ground.

2. Current process mapping

We document your current end-to-end workflows: acquisition, sales, delivery, support, customer care. You get a clear view of dependencies, duplicates and breakpoints.

3. Diagnosis of bottlenecks and wasted time

We identify the root causes of delays, errors and quality losses. Each friction is quantified by impact (time, cost, risk, customer experience).

4. Prioritizing quick wins (impact vs. effort)

We prioritize actions according to an impact/effort framework to rapidly activate tangible gains without burdening your organization.

5. Low-code automation plan (n8n & AI tools)

We recommend a pragmatic stack (n8n, assisted AI, existing tools) and define what to automate, in what order, and with what level of control.

6. Governance, roles and basic security

We define roles, access, validation and minimum standards for deployment, without exposing your organization to avoidable risks.

7. Implementation plan 30-60-90 days

You'll leave with a concrete plan with phases, milestones and responsibilities for implementing the changes in a gradual, controlled way.

8. Measuring gains & continuous improvement

We set up performance indicators (delays, errors, operational load, response time) to monitor results and iterate.

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FAQ Process audit

Frequently asked questions before starting a process audit with Markaitek.

What exactly is a process audit?

A process audit is used to analyze how your company operates today, identify inefficiencies, and then define a concrete plan to improve productivity with prioritized actions.

Who is this service for?

Companies that want to reduce wasted time, better standardize execution and integrate automation/IA in a controlled way, without excessive technology projects.

When can we see the first results?

Quick wins can generate gains quickly after implementation. Structural gains are then consolidated with the 30-60-90 plan and the monitoring of indicators.

Do you work with our current tools?

Yes, our approach focuses on optimizing your existing environment before adding new tools. Recommendations are tailored to your operational reality.

What's in the final roadmap?

Prioritization of actions, responsibilities, dependencies, effort estimates and success indicators to steer execution.

Do I need an in-house technical team?

Not necessarily. We propose a trajectory that’s in proportion to your resources, with low-code solutions and tailored support.

How is productivity measured?

We monitor operational KPIs (key performance indicators) such as cycle time, processing time, error rate, response times and repetitive manual workload.

Can you then implement the recommendations?

Yes, Markaitek can support you from audit to implementation, then to performance monitoring to ensure adoption and continuous improvement.